Return/Refund Policy

Refund & Return Policy

We want you and your dog to be happy with your purchase. Here's how returns, exchanges, and refunds work:

Wrong Size or Doesn't Fit
If your item doesn't fit, contact us at [your support email] within 14 days of delivery with your order number. We'll help you find the right size and arrange an exchange. Please do not send the item back without contacting us first, due to international shipping costs, we handle sizing issues through direct exchange rather than mailed returns.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, whichever you prefer, no need to ship anything back.

Change of Mind
Since each order is shipped directly from our fulfillment partner, we're unable to accept returns for reasons unrelated to sizing, damage, or defects. If you're unsure about sizing before ordering, check our size chart or reach out to us first, we're happy to help you choose.

Refund Timing
Approved refunds are processed within 3-5 business days and will appear on your original payment method within 5-10 business days, depending on your bank.

Order Cancellations
Since orders are processed and dispatched quickly (within 1-2 business days), cancellation requests must be made within 12 hours of purchase. Contact us as soon as possible at shopkyrosupport@gmail.com if you need to cancel.

Questions?
Reach out to us at shopkyrosupport@gmail.com and we'll take care of you.